Privacy Policy

Last updated: 3 August 2026

Fork Time is operated by Monster Hub Pty Ltd, 2/290 Boundary Street, Spring Hill QLD 4000, Australia, trading as Fork Time. This policy explains what we collect, why, how long we keep it, and how to reach us about it. It uses the same commitments as our Terms of Service; nothing here goes beyond them.

What we collect. When Fork Time answers for a restaurant, we process the information guests provide to complete their request: name, contact number, party size, booking details, dietary notes and message content, across phone, email, SMS, WhatsApp and web chat. Calls answered by the Service are recorded and transcribed to complete bookings and provide the Service. Restaurant account data covers the venue's menu, hours, settings, users and billing details. We collect standard technical logs to run and secure the platform.

How we use it. To take and manage bookings, orders and enquiries, to run deposits through Stripe, to send booking-related messages, to support and secure accounts, and to improve the Service for the restaurant's own account through diagnostics, quality review and product analytics. We do not sell personal information, and we do not use Restaurant Data to train generalised AI models.

Retention. Call recordings are deleted 30 days after the call. Transcripts and booking records are retained as part of the restaurant's data for the life of its account and for the 30-day export window after termination. Backups expire on their own cycle after deletion.

Your choices. Guests can ask a venue or us to correct or delete their details; we action lawful deletion requests without undue delay. Message recipients can opt out of SMS and WhatsApp messages at any time using the opt-out instructions in those messages.

Sharing. We share data only with the service providers needed to deliver the platform, payments, telephony, speech and voice processing, messaging and hosting, named in full on the subprocessors page, listed with their roles at forktime.ai/subprocessors, and where the law requires it.

Security and breach notice. We protect data with industry-standard technical and organisational measures. If we confirm a breach affecting a restaurant's data, we notify the restaurant within 72 hours of confirmation.

Contact. Privacy questions and requests: support@forktime.ai, or in writing to Monster Hub Pty Ltd, 2/290 Boundary Street, Spring Hill QLD 4000, Australia. This policy is reviewed alongside the Terms.