PLAN CONDITIONSFair use policy

Unlimited means unlimited for running a restaurant. Plans that include AI Voice cover unlimited AI calls, SMS and WhatsApp for normal venue operations at the subscribed location. This page explains what that covers and what it does not.

What's included

Everything a restaurant does with its guests: reservations, changes and cancellations, waitlists, guest enquiries, menu and venue questions, confirmations, reminders and in-service messages. During service, after close, every day of the year. There are no per-call charges, no per-message meters and no per-cover fees.

What's not covered

Unlimited plans are built for a venue serving its guests, not for:

• Reselling or sharing access with other businesses or locations
• Call-centre, telemarketing or outbound campaign use unrelated to the venue
• Automated or bulk traffic that doesn't come from real guest activity
• Routing another business's phone line through your Fork Time number

Each subscription covers one restaurant location. Additional locations need their own plan.

Unusual usage

If usage looks materially inconsistent with restaurant operations, or affects platform reliability for other venues, Fork Time contacts you first. We talk before we act. That conversation ends in one of three places: nothing changes, we recommend a plan that fits better, or in rare cases we agree limits together. Fork Time does not throttle silently and does not apply hidden per-use fees.

Concurrent calls

Fork Time answers multiple calls at the same time. The exact concurrency configuration is set during onboarding, because phone routing and call patterns differ between venues.

Plan changes and cancellation

Plans are month to month unless a separate agreement says otherwise. You can change plans or cancel before your next billing period. No contract, no exit fee, and you take your guest data with you.

Questions about your usage or plan? Contact support and a founder answers.